Return And Refund Policy
You may be eligible for a refund under the following circumstances:
Technical Issues: If you experience technical problems with a purchased Content or related service that prevent its use or access, please contact Our customer support team. If We cannot resolve the issue within 10 business days, a refund will be issued.
Unauthorized Charges: If you find unauthorized charges on your account, promptly contact Our customer support team. If the charges are confirmed as unauthorized, a refund will be processed.
Payment Errors: For payment errors, such as overcharges or incorrect billing, provide proof of the error to Our customer support team. We will address the issue, which may include issuing a refund.
Fraudulent Transactions: We may issue refunds for transactions suspected of being fraudulent or in any other situation deemed necessary to protect its interests and ensure the integrity of the Service.
Refund Request Process
The refund process will follow these steps:
- Contact Customer Support: Email the customer support team at support@qebor.com with your refund request. Include your name, order number, and any relevant details.
- Evaluation: The customer support team will review your request and may request additional information if necessary.
- Refund Decision: We will notify you of the decision regarding your refund request within 10 business days after receiving any required information. If approved, the refund will be initiated.
- Refund Method: Refunds will be processed using the same payment method used for the original purchase except cases when it is not possible. In such scenarios possible payment method for refund will be discussed with you. Please allow up to 10 business days for the refund to be processed, though this period may extend to 1 month depending on the payment service provider.